Privacy Policy

Effective Date: July 21, 2026
Last Updated: July 21, 2026

LZ Dropshipping (“LZ Dropshipping,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect and process.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit www.lzdropshipping.com, use our online platform, contact us, or use our product sourcing, warehousing, order fulfillment, shipping, and related dropshipping services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide Directly

We may collect information you submit through our website, platform, email, WhatsApp, telephone, or other communication channels, including:

• Your name;
• Email address;
• Telephone number;
• WhatsApp number;
• Company or store name;
• Account login and registration information;
• Billing and payment-related information;
• Product sourcing requests;
• Order and transaction details;
• Customer support communications;
• Information included in messages or inquiries;
• Your preference for scheduling a call with us.

Order and Fulfillment Information

When you use our dropshipping or fulfillment services, we may process information relating to your orders and your customers, including:

• Customer or recipient names;
• Shipping and billing addresses;
• Telephone numbers and email addresses;
• Product and order details;
• Shipping labels and tracking numbers;
• Customs declaration information;
• Return, refund, and delivery information.

When you provide personal information relating to your customers, you are responsible for ensuring that you have a lawful basis and all necessary permissions to share that information with us.

Information Collected Automatically

When you visit our website or use our platform, we may automatically collect:

• IP address;
• Browser and device type;
• Operating system;
• Language and time-zone settings;
• Pages visited and links clicked;
• Referring website;
• Access dates and times;
• Approximate location derived from your IP address;
• Cookie identifiers and similar technical information;
• Platform usage and error logs.

Information From Third Parties

We may receive information from third parties such as:

• Ecommerce platforms and store integrations;
• Payment processors;
• Shipping carriers and logistics providers;
• Product suppliers;
• Analytics and advertising providers;
• Social media platforms;
• Business partners and referral partners.

2. How We Use Your Information

We may use personal information to:

• Create and manage user accounts;
• Respond to inquiries and provide customer support;
• Source products and provide quotations;
• Process, pack, ship, track, and fulfill orders;
• Manage inventory, warehousing, returns, and refunds;
• Communicate about orders, services, and account activity;
• Process payments and maintain transaction records;
• Coordinate with suppliers, warehouses, customs agents, and shipping carriers;
• Improve our website, platform, products, and services;
• Analyze website traffic and service performance;
• Detect fraud, abuse, security incidents, and technical problems;
• Send service announcements and administrative messages;
• Send marketing communications where permitted by law;
• Comply with legal, customs, tax, accounting, and regulatory obligations;
• Establish, exercise, or defend legal claims.

Where required by applicable law, we process personal information based on your consent, performance of a contract, compliance with a legal obligation, or our legitimate business interests.

3. Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember user preferences, understand website usage, improve performance, and support advertising activities.

These technologies may collect information about your browser, device, IP address, interactions, and pages visited.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of some website or platform features.

Where required by law, we will request your consent before using non-essential cookies.

4. How We Share Information

We do not sell personal information for money.

We may disclose personal information to the following parties when reasonably necessary:

• Product manufacturers and suppliers;
• Warehouses and fulfillment partners;
• Shipping carriers, freight forwarders, customs brokers, and delivery providers;
• Ecommerce platforms and integration providers;
• Payment processors and financial institutions;
• Website hosting, cloud storage, email, analytics, security, and IT providers;
• Professional advisers, including lawyers, accountants, and insurers;
• Government authorities, regulators, customs authorities, or law enforcement;
• A purchaser, investor, or successor in connection with a merger, acquisition, financing, reorganization, or sale of business assets.

Service providers may only process information for the purposes of providing services to us or as otherwise permitted by law.

5. Customer Order Data

Our business clients may submit their customers’ personal information to us so that we can fulfill and ship orders.

For this information, the relevant business client generally determines why and how the information is processed, while LZ Dropshipping processes it to provide the requested fulfillment and logistics services.

Customers of one of our business clients should normally contact that business directly to exercise their privacy rights. We will reasonably assist our business clients with valid privacy requests where required.

6. International Data Transfers

We provide international sourcing, fulfillment, and shipping services. Your personal information may therefore be processed in China and in other countries where our suppliers, warehouses, carriers, service providers, or customers operate.

Privacy laws in these countries may differ from those in your country. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services;
• Complete orders and resolve disputes;
• Maintain business, tax, customs, and accounting records;
• Detect fraud and protect our systems;
• Comply with legal and regulatory obligations;
• Enforce our agreements and defend legal claims.

Retention periods vary depending on the type of information, the purpose of processing, and applicable legal requirements. When information is no longer required, we will delete, anonymize, or securely dispose of it.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online platform, transmission method, or storage system is completely secure. We cannot guarantee the absolute security of personal information transmitted to or stored by us.

You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized account activity.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of your information;
• Request restriction of certain processing;
• Object to certain processing;
• Receive a portable copy of certain information;
• Withdraw consent at any time;
• Opt out of marketing communications;
• Lodge a complaint with your local data protection authority.

These rights may be subject to legal limitations or exceptions. We may need to verify your identity before processing a request.

To exercise a privacy right, contact us using the details provided below.

10. Marketing Communications

Where permitted by law, we may send information about our services, products, promotions, or business updates.

You may unsubscribe by using the unsubscribe instructions in the communication or by contacting us. Even if you opt out of marketing, we may still send necessary messages about your account, orders, transactions, or services.

11. Third-Party Websites and Services

Our website may contain links to third-party platforms and services, including social media networks, messaging services, payment providers, ecommerce platforms, and shipping providers.

We do not control the privacy practices of these third parties. Their collection and use of information are governed by their own privacy policies. We encourage you to review those policies before providing personal information.

12. Children’s Privacy

Our website and services are intended for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and, where appropriate, delete the information.

13. California Privacy Notice

California residents may have additional rights under applicable California privacy laws, including the rights to know, correct, or delete certain personal information and to opt out of certain sharing or targeted advertising activities.

LZ Dropshipping does not discriminate against users for exercising their applicable privacy rights.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

14. European and UK Users

If you are located in the European Economic Area, Switzerland, or the United Kingdom, you may have rights under applicable data protection laws, including the right to complain to the data protection authority in your country.

Where we rely on legitimate interests, we balance those interests against your privacy rights. Where we rely on consent, you may withdraw it at any time without affecting processing performed before withdrawal.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal obligations.

When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through our website, platform, or other appropriate channels.

16. Contact Us

For questions, privacy requests, or complaints regarding this Privacy Policy, please contact:

LZ Dropshipping
Room 215, Building 1, No. 571, 19th Street
Qiantang District, Hangzhou, Zhejiang, China

Email: Peter@lzdropshipping.com
Telephone / WhatsApp: +86 158 6718 1065
Website: www.lzdropshipping.com