Refund Policy

Certain refund requests for Subscriptions may be considered by LZ
dropshipping on a case-by-case basis and granted at the sole discretion of LZ
dropshipping. Please contact your sales agent to confirm your refund policy. Also, upon your customer’s confirmation of the delivery within the shipping
time as promised by LZ dropshipping, but wants to refund due to possible
damages to the product, please submit proof within 10 days after your
customer receives the package. The corresponding proof should include: 1
clear and noticeable Video or Picture of the product’s defect, a proof of refund
to your customer.
If the package arrives 10 days or more after the scheduled delivery date as set
by LZ dropshipping or has not been delivered, and you have refunded your
customer and can provide the proof of the refund to your customer, we will give
a refund or free replacement.
IMPORTANT NOTE: Our estimated processing time of 1 to 3 days is separate
from our estimated shipping times. This is necessary to note when considering
refund eligibility for ‘long shipping’.